General Questions



Audio Conferencing



Web Conferencing



Video Conferencing



Share Center Archiving



Billing and Pricing





How do I sign up for an account and what is the process?
You can sign up by calling or emailing us. Please visit the contact page here. You will need to present a valid credit card and once your account is validated, your account information will be emailed to you. In less than 30 minutes, you can begin your first conference.

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How do I make changes to my account?
For any account or billing info, as well as to make changes to your account, you can login to your customer dashboard at any time by clicking here. Once logged in, you can change your address, contact information, password and conference features. Please feel free to contact us directly as well for further information.

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How long does it take to get an account and start using the service?
From start to finish, the entire process will take 30 minutes or less.

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What if I lose my account information and need help?
If you lose your account information, passcodes etc, you can login to your customer dashboard to retrieve the passcode information. Otherwise, you can contact us and once we have verified your account, we will send the information to the account email listed only.

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I tried to start a conference call and had problems. What do I do?
Once you have dialed the conference line, you can press *0 at any time to get operator help, 24/7. You can also call customer service or technical support for additional assistance.

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What is an audio conference and how does it work?
An audio conference is a telephone call between 2 or more individuals anywhere in the world usually requiring no advanced reservation. An audio conference also offers enhanced services such as recordings, telephone star commands, and live operator services.

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How many people can join a conference at the same time?
Standard accounts can accommodate up to 120 individuals at any one time. If you require more than 120 lines per audio call, please schedule ahead of time by calling customer service.

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What is the account dashboard and how does it work
The account dashboard is a website tool that allows you to manage your conferencing account. You can make changes to your profile, create new host accounts, launch a web conference, see reports, access and share recordings, manage your live telephone conference and much more. For further information, please refer to the website tutorials as well as the service information sent to you during account sign up.

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What are the features of an audio conferencing account?
An audio conference account provides you with 24/7 access to audio teleconferencing which includes enhanced touch tone commands and live moderation tools. Features include recordings, call mute and secure lock, entry/exit tones, name record, one-time conference codes etc. All services are billed per-minute and per person.

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Do I need to reserve ahead of time to make an audio conference call?
You do not need to reserve ahead of time, unless you require a full time oeprator or need more than 120 lines per conference call.

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I hear static or noise on my call. What do I do?
Please press *0 on your phone and an operator will answer you call and help diagnose the problem immediately. Alternatively, you can use the website moderation tool to mute the offending line by logging into your account dashboard.

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I logged into a conference, but I only hear music. What's wrong?
By default, when participants log into the conference call,they will hear hold music until the host/moderator logs in to start the conference call. In order to do this, the host/moderator needs to input his/her moderator passcode.

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Can I get help during a live conference call?
Yes. 24/7, 365 day technical support is available by pressing *0 on your phone when you are in your conference.

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What about recordings of my audio conference calls?
Each audio conference call can be recorded. Once you are logged into your call, press *2 to initiate the recording or you can login to the website live moderation tool and click on "start recording." Recordings are available for free download from the dashboard for 10 days, after which a daily storage charge applies.

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What is a web conference and how do I sign up?
Web conferencing is a web-based tool for making presentations with other participants from all over the world. You can sign up by calling or emailing us. Please visit the contact page here.

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What are the features of web conferencing?
Web conferencing features include desktop sharing, participant control, sharing powerpoint presentations and other Microsoft documents, annotation and roster features and much more.

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Do I need to reserve ahead of time?
No reservations are required for web conferencing.

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Are there other costs associated with web conferencing?
The only other costs are related to recording of the web conference session or the use of non-standard service features.

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What are the system requirements and is there any download required?
System and download requirements vary depending on the choice of web conferencing solution.

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How can I get help during a live web conference?
For technical support for your audio or web conference, please call 800.227.7118

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What is a video conference and how does it work?
Video conferencing is a conference call between two or more remote locations using dedicated video equipment. Sky Conferencing's video conferencing services compliment your existing video equipment by providing added services. For more information, please visit the video conferencing page here.

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What are the features of your video services?
Video conferencing services include bridging video conferences, site certification and a host of managed services.

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Do I need to reserve ahead of time?
Yes, reservations are required for all video conferencing services.

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What is the Share Center and how does it work?
The Share Center is an online archiving and sharing tool. Once your create a page, you can store and make files available for download by anyone via a unique website address link.

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What can I use this service for?
Our clients use Share Center in numerous ways. For example, once the conference has ended, you can make a recording available for download for those participants that may have missed the call or simply wish to review the conference later. If you are holding an audio conference with an out-of-office client, you can use Share Center to make product literature available for download at a time of their choosing.

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What are the costs of conferencing?
Audio and web conferencing services are billed on a per minute, per person basis and start at 7 cents or 15 cents CDN a minute, respectively. Video conferencing rates vary depending on service. Share Center service is charged per share page, per download and per day of usage.

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How and when are we billed and what payments do you accept?
At this time, we only accept Visa or Mastercard credit cards for payment. You credit card will be billed automatically on the 10th of every month. For all new account sign ups, your first charges will be billed either on the standard monthly date or once you have spent an accrued amount of $500 in conferencing services, whichever comes first. Subsequently, you will be charged on the standard billing date.

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There is a mistake on my electronic invoice. What do I do?
For all billing inquiries, please call us at 877.440.0167 or email us by visiting the contact page here

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